Take care of your rental equipment
Use the totes, lids, tote dollies and any separately rented handtruck for their intended moving purpose. Keep them secure, protect them from excessive heat and avoid loads that cannot be moved safely. Do not stand or ride on equipment, alter it, or use it for hazardous substances. Follow any equipment instructions provided with your rental.
Return all rented items empty and free of trash, liquids and personal belongings. Ordinary cleaning between rentals is included in your rental charge. This policy does not add a cleaning fee.
Check your delivery
Please check the equipment and item count when it arrives. Tell us promptly about missing items or existing damage, preferably before using the affected equipment. Photos help us resolve issues quickly. Reporting an issue later does not automatically make you responsible for pre-existing damage.
We will not charge you for documented pre-existing damage, an equipment defect, damage caused by Stack’d Totes, or normal wear from proper use.
Normal wear is included
Minor scuffs, surface scratches and ordinary signs of normal moving use are expected and are not charged. Damage means a problem beyond normal wear that affects safe use or requires repair or replacement, such as a cracked tote, broken lid or damaged dolly wheel.
Missing or damaged items
You are responsible for taking reasonable care of the equipment from delivery until pickup. If an item is lost, not returned, or damaged beyond normal wear while in your care, we will review what happened with you before requesting payment.
Proposed maximum replacement charges, based on the existing Stripe products:
- Tote with lid: $15 per set.
- Tote dolly: $40 each.
- Handtruck: $150 each, only if a handtruck was included in your order.
For a repairable item, we charge the reasonable repair cost up to the replacement amount above. A missing or unusable lid is part of the tote-and-lid set; we will not charge separate full replacement amounts for both pieces of the same set. Charges will not exceed the reasonable repair or replacement cost or the applicable maximum above. Any legally required tax will be itemized separately.
How we resolve an issue
We will provide an itemized explanation identifying the item, the damage or missing quantity, available supporting photos, and the proposed amount. You may respond with your own information or photos before we finalize the charge. We aim to report equipment issues within seven days after pickup.
If something is missing, contact us promptly so we can discuss its return. If an item is returned after a replacement charge has been paid, we will review an appropriate refund based on its condition and any reasonable costs already incurred, explaining any deduction.
Payment for damage or loss
Any agreed damage or loss charge will be billed separately with a secure payment request. Booking a rental under this policy does not authorize us to automatically charge a saved card for a later damage or loss claim. We will not collect the same charge twice.
For questions, email stackdtotes@gmail.com or call 513-254-6952. Nothing in this policy limits rights or remedies required by applicable law.