Canceling before delivery
- At least 48 hours before your scheduled delivery window begins: receive a full refund of your rental payment.
- Less than 48 hours before your delivery window begins: receive a 50% refund of the rental charge. The remaining 50% covers the inventory and delivery time reserved for your move.
- If delivery cannot be completed because no one is available or access is not provided: the same 50% cancellation charge applies. Contact us promptly to discuss rescheduling; a new time depends on availability.
The cutoff is measured from the start of your confirmed delivery window, using Eastern Time. Any refund includes the applicable adjustment to tax. We do not deduct a separate card-processing fee from the refund described above.
Changing your dates
Contact us as soon as your moving plans change. We will try to move your reservation without a change fee, subject to tote availability and our delivery schedule. If the new dates increase your rental period, the published additional-week rate applies. A date change is confirmed only after we accept it in writing.
If we cannot accommodate the requested change and you cancel, the cancellation rules above apply based on when you first requested the change. Rescheduling does not reset the original cancellation deadline for a later cancellation.
After delivery
Once the totes have been delivered, the rental charge is not refundable for unused time or an early return. If something is missing, damaged on arrival or unsuitable because of a mistake we made, contact us promptly so we can arrange a replacement or an appropriate refund for the affected service.
Extensions require our confirmation and depend on availability. Do not assume your pickup date has changed until we confirm it.
If Stack’d Totes cancels
If we cancel before delivery and cannot provide a replacement time that works for you, you may choose a full refund. If unsafe weather or another disruption affects a scheduled delivery, we will contact you to offer rescheduling or a full refund if delivery has not occurred.
How to request a cancellation or refund
Email stackdtotes@gmail.com or call 513-254-6952 with your name, order number and scheduled delivery date. Email is the easiest way to keep a written record. We use the time your email or voicemail is received to determine the cancellation deadline, even if we respond later.
Approved refunds are sent to the original payment method. We aim to initiate them within two business days after confirming the refund. Your bank may take additional time to display it; card refunds commonly take approximately 5–10 business days after initiation.
Damage and loss
Damage and loss are handled under the separate rental agreement shown before booking. This cancellation policy does not create any new damage charge or authorization to charge a stored card.
Nothing in this policy limits rights or remedies required by applicable law.